The Most Important Questions to Ask When Hiring a Professional Cleaning Company

Janitorial Cleaning Services | Grandmother's TouchMore often than not, when you’re looking to hire a professional cleaning company, you have a budget in mind that you are trying to stick to. The budget you have is typically the deciding factor in who gets hired, but unfortunately, that mindset and the quoted price may not reflect the actual service that will be provided. With that being said, it is important to ask some further questions prior to making your final decision on what cleaning company you will hire. The answers to these questions should provide you with the confidence and reassurance of that final decision. The questions listed below are just a reference for you, there are many more questions you could ask specifically to your business as well.

1. How long have you been in business?

Yes, it may sound cliché to ask this question, but it is most certainly an important one. A company that has a long-standing reputation in the industry proves that they are doing something right. It would be hard to keep a business afloat if you are functioning with horrendous service and unsatisfied clients. Be aware that some people may fudge the years in service, but a quick google search will help with this. On the flip side, everyone needs to start somewhere, but experienced cleaners will definitely be what you are searching for. You always want ‘the best bang for your buck’.

2. Are you insured and bonded?

One of the major benefits of hiring a professional cleaning company is the fact that they are usually insured and bonded. Which means that police background checks are performed on each employee and WSIB is up to date and in good standing. Be leery of a company who does not advocate safe work practices or clear employees before hiring them.

3. What does your client portfolio look like?

If you are searching for a company to clean an office building and the cleaning company you called only focuses on maid service, it may not be a good idea to select this company. Maid service vs janitorial cleaning services are very different and require a different set of skills. You’re probably thinking ‘cleaning an office can’t be that much different from cleaning a home”? Sorry to have to be the one to break that news to you, but office cleaning differs from residential homes in many ways.

4. What services do you provide?

When you ask these questions make sure you get a real list of services along with examples and not just the response ‘we do everything’. You want to ensure that the company has experience cleaning in a facility such as what you are hiring them for. An inexperienced cleaning company can cause major issues if they are not sure what they are doing.

We would love to hear from you! Give The Grandmother’s Touch Inc. a call at

(905) 361-0485 or submit your questions to [email protected].