About Us
Our Story
The Grandmother’s Touch was founded in 1999 by Lexton Bates and Edward Sendrea.
In March 2014, Lexton became the sole owner of the company. His goal was to provide janitorial and maintenance solutions that would enhance the lives and work environment of its clients. The Grandmother’s Touch believes in creating an open communication system with each of its clients to ensure we fulfill all their needs. We understand that your time is valuable and therefore will always do our best to provide cleaning services that will not disrupt the normal working environment of our client
Since its inception in 1999, Grandmother’s Touch Inc., a family-owned and operated Canadian company, has evolved from specializing in carpet cleaning to becoming a leading cleaning service provider in Southern Ontario.
Offering a wide range of services including janitorial, day porter, on-site super services, carpet cleaning, upholstery, and janitorial supplies, we cater to a diverse clientele including condos, multi-residential apartments, offices, industrial warehouses, retail, and institutional facilities.
We started out small by focusing simply on residential carpet cleaning, but knew we wanted to grow the business in to something more. Over the years we expanded our service offerings to include much more than carpet cleaning.
Our mission is to collaborate closely with our clients to tailor and execute a cleaning solution that not only meets but exceeds their expectations, solidifying our position as a pioneer in innovative cleaning solutions. At Grandmother’s Touch, we’re committed to crafting the perfect cleaning plan tailored specifically for you.
Our Credentials
Presently, our service areas include London, Kitchener/Waterloo, Hamilton, Niagara, Oakville, Mississauga, surrounding GTA, Windsor and as far East as Peterborough. See our service area map here.
Our Expertise
Our Process: New Client On-Boarding
The sales team conducts a site walkthrough.
Grandmother’s Touch submits a proposal, which is then signed by the client.
A designated Account Specialist is assigned to manage the account, serving as the primary contact for the client.
The Account Specialist introduces themselves to the client in order to:
- Determine the start date.
- Arrange an on-site visit for the Account Specialist and the Cleaning Technicians.
- Coordinate the delivery of supplies.
- Record security measures and scheduling information.
Cleaning Technicians attend their scheduled shifts, utilizing a proprietary app to log their work.
Account Specialists, Supervisors, and Cleaning Technicians communicate through a specific online chat group to stay updated.
Regular inspections are conducted at the site by a Supervisor, who uploads any findings to the app, including photos if needed. Clients have access to the app and its reports at any time for comprehensive oversight.
The sales team conducts a site walkthrough.
Grandmother’s Touch submits a proposal, which is then signed by the client.
A designated Account Specialist is assigned to manage the account, serving as the primary contact for the client.
The Account Specialist introduces themselves to the client in order to:
- Determine the start date.
- Arrange an on-site visit for the Account Specialist and the Cleaning Technicians.
- Coordinate the delivery of supplies.
- Record security measures and scheduling information.
Cleaning Technicians attend their scheduled shifts, utilizing a proprietary app to log their work.
Account Specialists, Supervisors, and Cleaning Technicians communicate through a specific online chat group to stay updated.
Regular inspections are conducted at the site by a Supervisor, who uploads any findings to the app, including photos if needed. Clients have access to the app and its reports at any time for comprehensive oversight.
Our Staff
Security is of the utmost importance to our firm and for this reason, our staff have undergone police background checks and are bonded prior to starting.
At present, we employ 250+ full-time cleaners, part-time cleaners, call-up staff (occasional) and office staff.
All our employees are WHMIS trained, and many are certified in First Aid and CPR.
Join Our Team
Looking for a job with Grandmother’s Touch? Click here to visit our Careers page.
