Account Specialist

We are currently looking to fill several cleaning positions in different facilities across the GTA. We are looking for highly motivated individuals with the ability to work independently or in teams. You will be responsible for general cleaning duties such as: mopping, dusting, disinfecting, garbage removal, sweeping, vacuuming.

Account Specialist Opportunity (Posted July 2020):

• Coordinate schedules for cleaning crews to ensure client expectations are being met
• Communicate regularly with customers on the status of their sites and update them on inspections
• Leverage the opportunity – as it arises – to upsell or cross-sell services to existing customers
• Notify management of all circumstances or opportunities related to site issues, crew issues, new locations or other things that arise.
• Investigate situations with service delivery with an interest to identifying ways to address inefficiencies and prevent future issues
• Ensure quality control processes are followed and/or updated as needed
• Offer administrative support as needed to the organization
• Track all training requirements for each client site and coordinate with key Managers to ensure completed and updated
• Coordinate health and safety training schedules and oversee WHMIS training
• Process and file new invoices from vendors
• Occasional support for onsite training of new staff
• Coordinate all administrative, training and scheduling details for a new client implementation
• Coordinate and track inspections
• Payroll coordination with ADP
• Customer service and customer relationship management
• Responsible for inventory management
• Assisting with estimates and completing invoicing