About Grandmother's Touch | Grandmother's Touch

Account Specialist

Account Specialist Opportunity (Posted October 2021):

  • Coordinate schedules for cleaning crews to ensure client expectations are being met
  • Communicate regularly with customers on the status of their sites and update them on inspections
  • Leverage the opportunity – as it arises – to upsell or cross-sell services to existing customers
  • Notify management of all circumstances or opportunities related to site issues, crew issues, new locations or other things that arise.
  • Investigate situations with service delivery with an interest to identifying ways to address inefficiencies and prevent future issues
  • Ensure quality control processes are followed and/or updated as needed
  • Offer administrative support as needed to the organization
  • Track all training requirements for each client site and coordinate with key Managers to ensure completed and updated
  • Coordinate health and safety training schedules and oversee WHMIS training
  • Process and file new invoices from vendors
  • Occasional support for onsite training of new staff
  • Coordinate all administrative, training and scheduling details for a new client implementation
  • Coordinate and track inspections
  • Payroll coordination with ADP
  • Customer service and customer relationship management
  • Responsible for inventory management
  • Assisting with estimates and completing invoicing

We’re looking for people who are:

  • Able to work in fast-paced environment
  • Able to work independently
  • Self-starters
  • Motivated

Benefits of joining our team:

  • Paid-time off and holidays
  • Competitive salaries
  • On-site training
  • Professional development budget


  • Previous experience an asset
  • Must speak English
  • Driver’s License
  • WHMIS training

How to apply:

Please attach a copy of your resume and send your cover letter to [email protected]

get your free estimate

We’d love to hear from you